Service Advisor

We are pleased to present an excellent opportunity for an experienced Vehicle Service Advisor with a reputable franchise-approved dealership in Cardiff. Our client is seeking a dedicated professional to join their team, offering a competitive salary package and attractive benefits. This Service Advisor role provides a clear pathway for career progression within a well-established automotive group with over six decades of operation.

Benefits

Basic salary of £28,000 to £29,500, depending on experience On-target annual earnings of approximately £35,000 through customer satisfaction and upselling 22 days annual holiday plus 8 bank holidays, increasing to 25 days with service Employer-contributed workplace pension scheme Staff purchase discount scheme on vehicles, parts, servicing, and labour Manufacturer-accredited training programmes Expenses paid for bi-annual company events, including summer and Christmas celebrations Opportunities for ongoing professional development and career advancement within a reputable, long-standing dealership groupDuties of a Service Advisor:

Manage and prioritise workload in a busy dealership environment, liaising with the workshop team to track vehicle progress Greet and assist between 10-28 customers per day, ensuring exceptional customer service at all times Effectively communicate technical information and vehicle repair status to customers Upsell additional services and products to enhance customer satisfaction and departmental revenue Maintain accurate records of customer interactions, transactions, and follow-up actions Support the Service Manager and collaborate with team members to meet individual and team targetsRequirements of a Service Advisor:

Proven experience as a Vehicle Service Advisor or similar role within the automotive industry Strong organisational and IT skills, preferably with experience in Keyloop or similar systems Excellent communication skills, with the ability to deliver high levels of customer satisfaction A valid UK driving licence with minimal points Ability to work Monday to Friday from 8:00am to 5:30pm, with 1 in 3 Saturday mornings from 8:30am to 1:00pmThis is a fantastic chance for a motivated Service Advisor to progress within a highly respected automotive dealership. Our client values professionalism, dedication, and a customer-focused approach, providing an environment where your skills will be recognised and rewarded.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today