Service & Compliance Lead (FM/Scheduling)

About the Role

We are seeking a highly organised and detail-oriented Service & Compliance Team Leader to oversee compliance and statutory servicing activities for a well known hospitality group overseeing a large portfolio of stores across the UK.

This is an excellent opportunity for a compliance, facilities, property or service management professional who enjoys working with data, reviewing technical reports, and ensuring high standards of compliance are maintained across a diverse portfolio. You'll play a critical role in helping the business remain safe, compliant and audit-ready while providing valuable insights and recommendations to senior stakeholders.

Key Responsibilities

• Coordinate compliance activities across a national multi-site portfolio.
• Ensure all required servicing and inspections are completed in line with statutory and business requirements.
• Monitor overdue visits, outstanding actions and missed inspections, liaising with suppliers and site teams to resolve issues promptly.
• Manage and oversee compliance reporting relating to equipment servicing and statutory assessments across the estate.
• Review service reports from contractors, including (maintenance, equipment servicing, H&S audits etc
• Raise, track and monitor remedial actions through to completion.
• Escalate high-risk or recurring compliance issues to the appropriate stakeholders.
• Act as a key point of contact for internal teams and external service providers.
• Build strong working relationships with contractors to ensure service delivery standards are met.
• Support sites with compliance-related queries and follow up on outstanding actions.

Person Specification

• Previous experience in a compliance, facilities, scheduling, service administration, property support or related role.
• Experience working within hospitality would be advantageous
• Strong attention to detail and ability to accurately review and interpret reports.
• Methodical and highly organised
• Excellent organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, including data entry, sorting, filtering and basic
• Ability to work independently and take ownership of compliance processes.

Salary / Package

• £30,000 - 35,000
• 28 days holiday
• Pension Contribution
• Store Discounts
• Opportunity to progress within the organisation

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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