Service and Renewals Advisor

Location: Wakefield

Salary: £27,976

Hours: 40 hours per week, Monday - Friday + 1 Saturday (once every 3 weeks)

Indulge your passion for problem-solving and embrace the thrill of risk management as a Service and Renewals Advisor with Gallagher's global brokerage team. Join a diverse family united by excellence, safeguarding businesses and empowering ambitions. You'll receive comprehensive training to help you build a legacy of trust and success in the dynamic world of risk management. We believe every candidate brings something special, so even if you don't feel like an exact match, we encourage you to apply.

How you'll make an impact

• Support customers with their insurance renewals, providing clear guidance and ensuring they have the right level of cover for their needs.
• Create and process renewal quotations, discussing policy options and any changes to cover while always putting the customer's interests first.
• Make and answer calls from customers and clients to gather information, provide updates, and help resolve any questions or concerns.
• Deliver a smooth and positive customer experience, leaving customers feeling valued and confident in our products and service.
• Build strong relationships with customers, encouraging retention through excellent service and proactive support.
• Balance multiple tasks at the same time, using a range of systems while working as part of a supportive, friendly, and agile team.

About you

• No previous insurance experience required
• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you'll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate

Benefits

• Comprehensive training scheme with opportunities for career progression and fully funded professional insurance qualifications (CII).
• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Discounted gym membership
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

We value inclusion and diversity

Inclusion and diversity are core to Gallagher. For over 95 years, we've committed to sustainability and community support. We value diverse identities, experiences, and talents, enhancing our service to clients and communities.

As a Disability Confident Committed employer, we ensure an inclusive, accessible recruitment process, supporting employees with health conditions or disabilities.

Arthur J. Gallagher Services (UK) Limited is a proud Living Wage employer. We are committed to diversity and equal opportunity for all, opposing any discrimination based on protected characteristics. We provide equal employment opportunities in all aspects of the employer-employee relationship and make reasonable accommodations for disabilities unless it imposes undue hardship.