Service Coordinator - Birmingham

Job Title: Experienced Engineering Service Coordinator Location: Birmingham (B76) We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham. This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area. The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.

Overview:

• Coordinate the daily schedules for field service engineers.
• Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.
• Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.
• Prioritise urgent breakdowns and respond to changing workloads.
• Liaise with customers to arrange appointments and provide service updates.
• Communicate with engineers throughout the day regarding job changes and priorities.
• Raise and process service jobs using the company management system.
• Monitor job progress and ensure work is completed within agreed service levels.
• Handle customer enquiries and resolve scheduling issues promptly.
• Work closely with customers and engineers to ensure smooth delivery of service.
• Maintain accurate service records and update job statuses.
• Balance engineer workloads to maximise productivity and customer satisfaction.

Requirements

• ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar
• ESSENTIAL EXPERIENCE: strong field-based engineering coordination required
• Comfortable in fast-paced, process-driven environments.
• Highly organised, disciplined and target-driven.
• Proactive with the ability to work independently and take ownership.
• Experience using Kerridge / auto line
• Uk drivers licence

Package

Salary: £28,000 - £32,000 (dependant on experience) 25 days plus banks increasing with service (upto 28 days) Monday to Friday, 8am-5pm (40hrs)Please note: this will be a 2 stage Interview Process (1st stage teams - 2nd stage face to face) Next steps: If this sounds of interest - please contact Celi on (phone number removed) or apply today