Service Coordinator (Field Operarions)

Service Coordinator (Field Operations)

Location: Hemel Hempstead Salary: £28,000 per annum Hours: 8:30am - 5:30pm, Monday to Friday Working Pattern: Hybrid Contract: Temp to Perm

About the Company

We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services.

Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team.

This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The role is offered on a temp-to-perm basis, providing the opportunity to secure a permanent position within a growing and supportive business.

The Role

Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels.

You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently, whilst keeping accurate records and providing regular updates throughout the process.

Key Responsibilities

Coordinating field engineers across the UK

Raising, updating and prioritising service tickets

Scheduling work and allocating jobs to the appropriate engineers

Liaising with third-party contractors and service providers

Monitoring service requests and ensuring SLA targets are achieved

Producing and updating daily operational reports

Responding to enquiries from internal departments

Maintaining accurate records and system documentation

Supporting operational planning and service improvements

Providing administrative support to the wider operations team

About You

We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills.

Ideally, you'll have:

Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role

Experience using ticketing or job management systems

Excellent customer service and communication skills

Strong organisational skills and attention to detail

The ability to manage multiple priorities and work to deadlines

Good Microsoft Office skills

A proactive approach and willingness to learn

Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential.

What's on Offer?

£28,000 per annum

Temp-to-perm opportunity

Hybrid working

Excellent training and ongoing development

Supportive team environment

Long-term career progression

Stable and growing business

Varied and fast-paced role where no two days are the same

If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support