Service Designer - GDS

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Service Designer

£420 per day | Inside IR35 | 12-Month Contract

We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application .

Working within a multidisciplinary agile team, you will help design end-to-end services that meet user needs while aligning with GOV.UK Service Standards and Government Digital Service (GDS) best practice.

Role Details

• Role: Service Designer
• Rate: £420 per day
• Contract Length: 12 months
• IR35 Status: Inside IR35
• Sector: Public Sector
• Project: Mobile Application Delivery
• Working Pattern: Remote/Hybrid

Key Responsibilities

• Lead service design activities across the full service lifecycle
• Create and maintain service blueprints, user journeys and service maps
• Facilitate workshops with business stakeholders and delivery teams
• Collaborate closely with Product Managers, User Researchers, Content Designers, Business Analysts and Developers
• Use user research and data insights to inform service improvements
• Identify pain points, opportunities and service enhancements
• Ensure services are accessible, inclusive and user-centred
• Support delivery in line with GDS standards and assessments

Essential Skills & Experience

• Demonstrable experience working as a Service Designer
• Strong GDS experience delivering digital services within UK Government or wider public sector organisations
• Experience working through GDS service xwwtmva phases (Discovery, Alpha, Beta and Live)
• Understanding of GOV.UK Service Standard and user-centred design principles
• Experience designing services for mobile applications
• Strong stakeholder engagement and workshop facilitation skills
• Experience working within agile, multidisciplinary teams
• Ability to produce high-quality service design artefacts including journey maps, service blueprints and ecosystem maps

Desirable

• Experience of gov
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