Open roleExternal
Service Designer
- leeds, england, United Kingdom
- £55 - £75 Per Hour
Job Description
Service Designer | National NHS Programme
Duration: until March 2027
Start: ASAP
The Role
An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements.
Key Responsibilities
- Lead service design activity from discovery through to live across one or more workstreams
- Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities
- Produce journey maps, service blueprints, and experience maps to a high standard
- Work closely with user researchers to keep design decisions evidence-led
- Contribute to alpha and beta phases and support GDS service assessments
- Present design work clearly to senior clinical and operational stakeholders
- Proven NHS or Government service design experience - non-negotiable
- Deep knowledge of GDS standards and the service design lifecycle
- Strong facilitation skills with mixed, senior stakeholder audiences
- Confident communicator able to present to clinical and programme leadership
- Experienced in agile, multidisciplinary delivery teams