Service Designer

Contract Service Designer – Public Sector

Location: Hybrid, UK-wide travel as required

Contract: Contract

Clearance: SC Clearance desirable

Sector: Public Sector / Government

The Opportunity

We are looking for an experienced Service Designer to join a high-profile Public Sector project, helping to design and improve services that make a meaningful difference to citizens and users.

This is an excellent opportunity for a Service Designer who understands the complexities of designing services within the UK Government and Public Sector environment , and who can work confidently across multidisciplinary teams to turn user needs, research and business requirements into effective, accessible services.

The role will be hybrid , with potential for travel to client and project sites across the UK.

Key Responsibilities

• Lead and contribute to service design activities across the project lifecycle.
• Understand user needs, organisational objectives and service constraints, translating these into effective service solutions.
• Develop service blueprints, journey maps, process maps, service models and other design artefacts .
• Work closely with User Researchers, Product Managers, Business Analysts, Content Designers and other multidisciplinary team members.
• Facilitate workshops and collaborative design sessions with stakeholders.
• Identify opportunities to improve existing services and design new services around user needs.
• Communicate complex problems and design recommendations clearly to both technical and non-technical stakeholders.
• Contribute to the development of services in line with Government Digital Service (GDS) principles and standards .
• Support the team through discovery, alpha, beta and live phases where required.
• Advocate for user-centred design and evidence-based decision making.

Essential Experience

• Proven experience working as a Service Designer on UK Public Sector or Government projects.
• Strong understanding and practical experience of GDS principles, standards and ways of working .
• Experience working within multidisciplinary Agile teams.
• Strong understanding of user-centred design and service design methodologies.
• Demonstrable experience creating service blueprints, journey maps and other service design artefacts.
• Experience facilitating workshops and engaging with a wide range of stakeholders.
• Excellent communication, presentation and stakeholder management skills.
• Ability to work independently while collaborating effectively within a wider delivery team.

Desirable

• Current SC Clearance or previous experience working on security-cleared Government projects.
• Experience working within a Government Digital Service assessment environment.
• Experience working across complex, large-scale Public Sector transformation programmes.