Service Desk Operator

Job Description

Job Role: IT Service Desk Operator – Level 1 Location: Gladstone House, RDE Heavitree, Gladstone Road, Exeter, EX1 2ED

Trust: Royal Devon University Healthcare NHS Foundation

Hours: 37.5 hours/week On-site role

Contract: 6 months (Possibility of being permanent)

Pay Rate: £13.60/hr + Holiday pay =>> £15.46/hr (Day)

• Saturday Rate: £18.36/hr + Holiday Pay =>> £20.87/hr

• Sunday Rate: £22.99/hr + Holiday Pay =>> £26.13/hr

• Bank Holiday Rate: £22.99/hr + Holiday Pay =>>£26.13/hr

Role Summary:

We’re hiring a Service Desk Operator for the IT team at Royal Devon University Healthcare NHS Foundation Trust. This 6-month role is ideal for someone with a recent IT qualification or experience. You’ll provide frontline IT support and handle switchboard duties, with independent work after a 1-month training period.

Key Responsibilities

• Provide first-line IT support to NHS staff

• Required to cover the Service Desk call volume

• Work shifts between 08:00 and 20:00, Monday to Friday along with weekends and bank holidays.

Ideal Candidate:

• IT experience.

• “A-Level” or equivalent education in IT.

• Confident, reliable, and able to work independently