Service Desk Team Lead – ITIL & Customer Success

Alscient's Leeds-based Managed Services team is seeking a Service Desk Team Leader to own day-to-day ITIL-aligned service desk operations, manage incidents and requests, and lead a team of service analysts while sustaining strong customer relationships.

You will drive SLA and KPI performance, participate in service reviews, and collaborate with delivery teams to deliver joined‑up, high‑quality support across customer accounts; this is a hands-on leadership role with ongoing coaching and

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