Service Desk Team Lead – MSP & ITIL Champion

Opus, the UK's largest independent MSP, is seeking a Service Desk Team Lead to support the IT Service Desk Manager in day-to-day activity, maintain service standards and deliver consistent, timely support. You will oversee ticket queues, phone activity, time logging, SLA performance and service trends, and collaborate with the wider Technical Services and Projects teams.

Salary £33-£35k with hybrid working for a good work/life balance.

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