Open roleExternal
Service Desk Technician
- edinburgh, scotland, EH1 1AA, United Kingdom
- Hybrid
- Full time
- £31,000 - £31,000 Per Annum
Job Description
About the Role
Our client is looking for a skilled and customer-focused Service Desk Technician to join their IT support team in Edinburgh, Scotland, UK . This role involves providing essential technical support to internal users, diagnosing and resolving hardware, software, and network issues. You will be a key point of contact for all IT-related queries, ensuring minimal disruption to business operations. This hybrid position allows for flexibility while maintaining critical face-to-face interaction and collaboration within the team.
Key Responsibilities
- Respond to and resolve IT support requests logged via the ticketing system.
- Provide technical assistance for desktop hardware, software applications, and peripherals.
- Install, configure, and upgrade computer systems and software.
- Assist with network troubleshooting and user account management.
- Maintain accurate records of IT assets and support activities.
Requirements
- Proven experience as a Service Desk Technician or in a similar IT support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and analytical skills.
- Good communication skills, with the ability to explain technical issues clearly to non-technical users in Edinburgh .
Benefits
- Competitive salary and benefits package.
- Hybrid working model, blending office-based and remote work.
- Opportunities for certifications and further IT training.
- A dynamic and supportive IT department.
- Company pension scheme and other standard benefits.