Service Installation / Small Works Manager

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose

Delivery of system additions, alterations and installations up to the value of £30k.

All works will be delivered direct to end users within our existing client base. This is typically within Local Government, NHS, Housing Associations and Educational Facilities such as Schools, Colleges and Universities.

All works are delivered direct to our existing clients and are generated by our in house Estimating and Design teams.

The role will manage installations delivered by our in house installation team of engineers and apprentices and a small group of trusted sub-contractors.

The client base covers the Scottish region, with the vast majority of works taking place in the central belt.

This is an excellent opportunity to join an existing and well established Fire and Security business.

Aims and Objectives

To provide a first class service to all external and internal Customers.

Build a relationship with the existing and new clients in order to create more opportunities for DALKIA UK.

Create the opportunity for cost savings without detriment to service quality.

Create and maintain a safe, hygienic and healthy environment.

Ensure that all Stakeholders and Clients comply with our Health & Safety policy.

Key Responsibilities and Accountabilities

To be responsible and ensure that all Customers both external and internal plus all other visitors receive a five star service.

Control of maintenance and repair service to all clients within  the region

Manage all service field staff within the region

Ensure that all DALKIA UK areas of responsibility are in compliance with statutory legal requirements in relation to fire, health & safety, environmental.

Control and allocation of all service works to include continual performance review, meeting operational targets and development of the team.

Liaise with HR specific issues that arise within the team.

Ensure that regular progress meetings are held with Client Managers and Field engineering staff

Review outstanding works daily and prioritising where required to increase revenue

Providing support to the Operations Manager

Personal diary  management

Ensure that response/repair and maintenance schedules targets are met in accordance with SLA's/KPI's.

Work with Marketing to ensure all external documentation meets branding guidelines

Review Field Engineering Vehicle Stock Levels and amend where necessary.

Ensure revenue targets are met on a monthly basis.

Liaising with management team to achieve a clear / near clear desk policy.

Liaising with other departments within DALKIA UK

Carry out other relevant ad hoc duties.

Health & Safety

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.  Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Working Relationships

All DALKIA UK Stakeholders

Visitors

Clients

End Users

Supply chain

Person Specification

Qualifications, Experience, Knowledge and Skills The knowledge, skills, qualifications, and experience relevant to the position are:

Essential

Relevant Business/Management experience

Experience in working with senior management

Experience in supply chain management;

Health, Safety and Environment management

Articulate with strong customer service skills

Resourceful and organised, with the ability to multi-task and work well under pressure

Comfortable working in a fast paced environment

Competencies

Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment.

Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.

Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.

Risk Management – is aware of the impact on risk to the business and applies the necessary controls.

Adaptability – is responsive and open to changing circumstance.

Drive for Excellence – aims to deliver a high standard of work.

Self Motivation and Development– is confident in own ability and is motivated to deliver, using opportunities to further develop team performance.

Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction.

Organisational skills

Good written/verbal communication skills

Ability to deal with staff at all levels

Ability to work prioritise own work load

Microsoft Outlook and Word

Basic Microsoft Excel

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you