Service Line Owner – Protect

Location: Birmingham, Hastings, Leeds, London, Swansea (Hybrid)

💷 Salary: £69,501 - £74,535 + A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

About the role

As a Service Line Owner you will lead the Protect Service Line, overseeing critical security, information management and rights services that help keep the organisation secure, compliant and resilient. You'll take end-to-end responsibility for service performance, quality and outcomes, ensuring services deliver value while supporting departmental priorities. As a senior leader, you'll define and deliver the strategic vision for the service line, balancing user needs, legal obligations and policy objectives to drive continuous improvement.

Key Responsibilities include, but are not limited to:

• Defining quality measures for the service, driving continuous improvement towards these measures.

• Informing and influencing stakeholders, getting consensus that enables work to progress.

• Ensuring the delivery of change that realises the outcomes and benefits of your service.

• Prioritising areas of development, balancing user needs, business requirements, and policy.

Benefits

• Employer pension contribution of 28.97% of your salary.

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

• Access to the staff discount portal.

• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

• Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

• Experience of working in a protective security environment and working with data of different security classifications.

• Knowledge of legislation and associated guidance in the field of information governance and a willingness to undergo the relevant qualifications.

• Experience of risk management and incident response.

• End-to-end ownership of a complex service, accountable for quality, performance and outcomes.

• Leading change and continuous improvement to realise benefits and outcomes.

• Influencing and building consensus with senior and cross organisational stakeholders.

• Securing and managing funding to deliver value for money.

• Leading and developing high-performing, inclusive teams.

📅 Apply before 11:55 pm on Wednesday 9th September 2026