Service Manager - Complex Care

Service Manager - Complex Care

Up to £60,000 + Performance-Related Bonus

Fazakerley, Merseyside & West Lancashire Region

Permanent | Full-Time

Lead Outstanding Complex Care Services. Make a Lasting Difference.

Are you an experienced healthcare leader with a strong background in complex care and a passion for delivering exceptional clinical outcomes?

Would you thrive in a senior leadership role where you can take ownership of regional service delivery, develop high-performing multidisciplinary teams and drive the growth of specialist care services?

We're looking for an accomplished Service Manager and CQC Registered Manager to oversee a portfolio of complex care services across Merseyside and West Lancashire. This is an opportunity to play a pivotal role in a growing healthcare organisation, with the autonomy to shape service delivery, influence operational performance and ensure people receive the highest standards of person-centred care.

What's in it for you?

Salary of up to £60,000

Performance-related bonus scheme

25 days' annual leave plus bank holidays

Additional day off for your birthday

Pension scheme

Employee Assistance Programme

Industry-leading learning and development opportunities

Dedicated central support across HR, Recruitment, Payroll, Quality and IT

Access to digital systems and care planning technology

Clear opportunities for career progression

Opportunity to influence and develop an expanding complex care service

About the Role

Reporting to the Operations Director - Complex Care, you will take overall responsibility for the performance, quality, compliance and growth of services across your region.

You will provide operational and clinical leadership across a portfolio of complex care packages, ensuring safe, effective and high-quality care while maintaining strong governance and regulatory standards.

Key responsibilities will include:

Lead, manage and develop multidisciplinary teams, including nurses, case managers and care professionals.

Hold CQC Registered Manager responsibility for the service.

Oversee the quality and delivery of complex care packages, ensuring positive outcomes for clients with a range of clinical needs.

Drive continuous improvement across care quality, clinical standards and service delivery.

Build and maintain strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams.

Ensure compliance with CQC regulations, safeguarding requirements and relevant health and social care legislation.

Take responsibility for regional operational performance, budgets and commercial objectives.

Support business growth through the effective mobilisation, development and retention of complex care packages.

Develop a positive working culture where colleagues feel supported, valued and empowered.

Work closely with senior leadership and central support teams to deliver regional objectives.

Requirements

Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care.

Proven experience managing complex care services involving clinical interventions.

Experience leading multidisciplinary healthcare teams, including nurses and case managers.

Strong understanding of CQC regulations, safeguarding and relevant health and social care legislation.

Experience managing service performance, budgets and commercial objectives.

A track record of driving quality, operational improvements and service growth.

Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.

A proactive, solutions-focused approach to leadership.

Full UK driving licence and willingness to travel across the region.

Interested?

If you're an experienced healthcare leader looking for a senior opportunity where you can influence quality, performance and the future growth of complex care services, I'd love to hear from you.

Apply now or send your CV, referencing Service Manager - Complex Care, to:

Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit.

Indheal