Service Manager – Drive Based Remotely with travel across Cambridgeshire Remuneration Up to £35,000 per annum depending on experience

Hours: 37.5 hours per week
Location: Cambridgeshire / Peterborough
Travel: Extensive travel across is required. A full UK driving licence and access to a vehicle are essential.
Contract: 12 month Fixed Term with scope for extension
Reports to: Contracts Manager

Make a Difference

We are looking for an experienced and passionate Service Manager to lead the delivery of the Drive Project , an innovative programme that works with high-risk perpetrators of domestic abuse to reduce harm, improve victim safety and create lasting behaviour change.

This is an exciting opportunity to lead a skilled frontline team, shape local strategic responses to domestic abuse and work in partnership with agencies across the region to deliver a high-quality, evidence-informed service.

If you are an experienced manager with a strong understanding of domestic abuse, safeguarding and partnership working, and you are committed to improving outcomes for victims and families, we would like to hear from you.

About the Role

As Service Manager, you will provide operational, strategic and financial leadership for the local Drive service. You will oversee a team of Case Managers, ensuring the delivery of safe, effective and person-centred interventions with high-risk perpetrators of domestic abuse.

Working closely with the Drive Partnership, commissioners and local agencies, you will embed the Drive “Support–Disrupt” approach, strengthen multi-agency responses and contribute to the ongoing development of the programme.

You will also represent the service at local and national forums, champion best practice and help shape the future direction of domestic abuse services across the area.

Key Responsibilities

You will:

• Lead and manage the day-to-day delivery of the Drive service.
• Line manage, supervise and support Case Managers, ensuring high standards of practice and performance.
• Ensure robust risk assessment, case management and safeguarding procedures are consistently applied.
• Deliver high-quality case supervision and oversee appropriate clinical supervision arrangements.
• Champion the Drive “Support–Disrupt” model across all aspects of service delivery.
• Build and maintain strong partnerships with statutory and voluntary sector organisations.
• Coordinate and contribute to multi-agency arrangements, including MATAC (or equivalent) perpetrator panels, MARAC and IDVA services.
• Develop local protocols, referral pathways and collaborative working arrangements.
• Monitor service performance, quality and outcomes, ensuring accurate data recording and reporting.
• Produce reports for commissioners, funders, stakeholders and the Drive Central Team.
• Manage staff performance, professional development and appraisal processes.
• Support service reviews, continuous improvement and future funding opportunities.
• Ensure compliance with all relevant legislation, policies and governance requirements.

About You

You will be an experienced manager with a strong track record of leading frontline services supporting people with complex needs, ideally within domestic abuse, criminal justice or safeguarding settings.

You will have experience of:

• Managing teams working with high-risk perpetrators, offenders or vulnerable people.
• Working with perpetrators of domestic abuse to support behaviour change.
• Developing and maintaining effective multi-agency partnerships.
• Safeguarding adults and children, including applying relevant legislation and procedures.
• Chairing or representing services at MARAC or similar multi-agency forums.
• Delivering supervision, coaching and professional development to staff.
• Producing reports and presenting information to a range of audiences.
• Designing or delivering training and guidance.

Knowledge

You will have a strong understanding of:

• Domestic abuse, coercive and controlling behaviour and the impact on victims, children and families.
• Effective interventions with perpetrators of domestic abuse.
• Public protection, safeguarding and risk management.
• Multi-agency working, information sharing and partnership governance.
• The role of IDVA services and MARAC processes.
• Relevant legislation including data protection, equality, employment, health and safety and safeguarding.

Skills

You will be able to demonstrate:

• Excellent leadership and people management skills.
• Strong communication and relationship-building abilities.
• Excellent report writing and presentation skills.
• The ability to influence, negotiate and work collaboratively across organisations.
• Effective crisis management and decision-making skills.
• Strong organisational and programme management skills.
• Confidence using Microsoft Office and case management systems.

Personal Qualities

We’re looking for someone who is:

• Passionate about reducing domestic abuse and improving victim safety.
• Committed to the belief that perpetrators can change when appropriately challenged and supported.
• Proactive, resilient and solutions-focused.
• Reflective, emotionally intelligent and self-aware.
• Flexible and able to work across statutory and voluntary sector environments.
• Able to work occasionally during evenings and weekends when required.

Why Join Us?

This is an opportunity to lead an innovative, nationally recognised programme that makes a tangible difference to the lives of victims, children and families affected by domestic abuse.

You’ll work alongside committed professionals across multiple agencies, influence strategic change and help shape the future of perpetrator interventions within your local area.

If you’re ready to lead a service that delivers meaningful, lasting impact, we’d love to hear from you.

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