Service Manager, Oxford (FTA)
- Littlemore, Oxfordshire, United Kingdom
- Temporary路On-site
- Full time
Job Description
Lead People. Drive Excellence. Change Lives.
Service Manager (FTA)
馃搷 Morrell Crescent, Littlemore, Oxford
馃挵 拢39,312 - 拢44,226 per year (Depending on experience)
馃晵 Fixed Term Maternity Cover (up to 1 year) Full Time - 37 hours, Monday - Friday | Includes Participation in an On-Call Rota
At Response, we don't just provide support. We help people rebuild confidence, regain independence, and create brighter futures.
We're looking for a dynamic, passionate and inspiring Service Manager to lead one of our adult mental health services, develop high-performing teams, and drive outstanding outcomes for the people we support.
If you're a confident leader who thrives on making things happen, developing people, and delivering exceptional services, this could be your next career-defining move.
This is more than a management role. It's an opportunity to shape services, influence positive change, and make a lasting difference to the lives of vulnerable adults every day.
Why This Role Matters
Great services don't happen by chance. They happen because of great leaders.
As a Service Manager, you'll be at the heart of everything we do. You'll lead teams that empower people living with mental health challenges to live fulfilling, independent lives while ensuring our services remain safe, effective and innovative.
From mentoring managers and driving service performance to building partnerships across local communities, your leadership will directly shape the quality of life of the people we support.
This is your opportunity to influence, inspire and make a lasting impact.
What You'll Be Doing
You'll be:
? Leading and inspiring Team Managers across multiple supported living services
? Driving exceptional standards of care, quality, compliance and performance
? Creating a culture where people feel motivated, supported and empowered to succeed
? Championing person-centred, recovery-focused support that promotes choice, dignity and independence
? Building strong relationships with local authorities, healthcare professionals and community partners
? Maximising occupancy levels and supporting sustainable service growth
? Monitoring performance, identifying opportunities and delivering continuous improvement
? Leading safeguarding, incident and complaint investigations with confidence and professionalism
? Overseeing audits, quality assurance processes and regulatory compliance
? Coaching, mentoring and developing future leaders within your teams
? Using data, insight and performance measures to drive better outcomes for residents
? Providing leadership support through our on-call management rota
What You'll Bring
We're looking for someone who combines compassion with commercial awareness and leadership with accountability.
You'll ideally have:
? Experience managing supported living, housing, mental health or adult social care services
? Experience leading, motivating and developing teams
? A Level 4 Diploma in Adult Care or equivalent
? Strong knowledge of safeguarding, compliance and quality standards
? Experience working with people experiencing mental health challenges
? Excellent communication, organisational and relationship-building skills
? Confidence making decisions, solving problems and driving change
? A genuine passion for delivering outstanding services
Even Better If You Have
? Level 5 Diploma in Leader in Adult Care
? Knowledge of Trauma-Informed Care, Motivational Interviewing, CBT or other recovery-focused approaches
? Experience within the charity or voluntary sector
? Knowledge of systems such as Inform
What's In It For You?
At Response, we invest in our people because they're at the heart of everything we achieve.
馃専 37 days annual leave including bank holidays
馃専 Fully funded professional development and training
馃専 Qualification sponsorship
馃専 Blue Light Card discounts
馃専 Free counselling and wellbeing support
馃専 Cycle to Work Scheme
馃専 Enhanced family-friendly policies
馃専 拢500 Refer-a-Friend bonus
馃専 Health Cash Plan
馃専 NHS-approved wellbeing app
馃専 Free DBS and annual flu vaccination
We're Looking For Someone Who Is...
馃挋 Ambitious for the people they support
馃挋 A visible and inspiring leader
馃挋 Calm under pressure and confident in decision-making
馃挋 Emotionally intelligent and solution-focused
馃挋 Passionate about quality and continuous improvement
馃挋 Committed to safeguarding and promoting wellbeing
馃挋 Driven by making a genuine difference every day
Join a Team That Changes Lives
Every service has a story.
Every resident has a goal.
Every team needs a leader who believes they can achieve more.
As a Service Manager at Response, you'll have the opportunity to shape services, develop people, and help some of the most vulnerable members of our communities take positive steps towards recovery and independence.
If you're ready to lead with purpose, inspire excellence and transform lives, we'd love to hear from you.
Apply today and be the difference.
Our employees and clients come from all over the world. We proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All roles require an enhanced DBS check, satisfactory references and the right to work in the UK