Service Manager

Central Recruitment is working with one of the UK's largest not-for-profit housing associations. Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Central Recruitment is currently recruiting for a Service Manager, to work in the Camden area at a service that provides support to individuals with complex needs.

• 37.5 hours per week

• Temporary: approx. 1 month

• £22.60 per hour (£20.17 per hour, with £2.43 holiday pay)

This is a fantastic opportunity to make a difference, leading a dedicated team and ensuring high-quality support for individuals with complex needs.

Key responsibilities

• Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings

• Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required

• Manage service delivery in line with contractual requirements and KPIs

• Monitor budgets and report variances

• Oversee health & safety, safeguarding and compliance requirements

• Manage cash handling, invoices, timesheets and administration processes

• Oversee void management and housing allocations

• Manage rent collection and arrears

• Lead tenancy management processes including appeals and notices

• Ensure delivery of person-centred, trauma-informed support

• Support customers to achieve positive outcomes and sustain tenancies

• Build strong partnerships with external agencies and stakeholders

• Manage complaints and anti-social behaviour cases effectively

• Participate in on-call rota where necessary

What we’re looking for:

• Experience managing services within supported housing, homelessness, housing support or a similar environment and previous experience managing a small team

• Experience supporting vulnerable and diverse customer groups

• Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets

• Experience monitoring outcomes and driving service improvements

• Resilient, proactive and customer-focused approach

• Budget management experience

• Experience managing contracts, compliance and KPI performance

• Enhanced understanding of safeguarding, health & safety and risk management is essential

• Competent IT skills including reporting and database management

Desirable: Relevant housing, support or care qualification

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK

• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)

• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)

• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

• Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position