Service Operation Manager

Service Operations Manager - East Leake

At Saint-Gobain we are looking for a Service Operations Manager to join our Customer Service team based in East Leake. Service Operations Manager will be responsible for leading an operational service team to deliver consistent, high quality customer outcomes.

Saint-Gobain is a global leader in light and sustainable construction, operating across multiple market-leading brands and helping to create better homes and living spaces.

What we're looking for:

• Proven experience of leading, coaching, or supervising others
• The Ability to manage performance and support development
• Ability to use data, reporting, and insight to drive improvements

What you will be doing:

• Directly managing team performance, engagement, and development
• Conducting 1:1s, performance reviews, and development planning
• Coaching individuals to improve capability and outcomes
• Championing a culture of continuous learning and high performance

Are Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any flexibility you may need for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person.

We look forward to hearing from you