Service Owner - Digital Workplace & AI

Location: London (hybrid 2d per week - occasional visits to Glasgow)

Duration: 12 months +

Vetting: SC security clearance will be required

Essential Skills & Experience

• Proven experience as a Service Owner or Deputy Service Owner in HMG, public sector or a comparable regulated environment.
• Strong understanding of the GDS Service Standard and experience moving services through Discovery, Alpha, Beta and/or Live phases.
• Experience owning or shaping digital workplace, collaboration, productivity, end-user computing, knowledge-management or AI-enabled services.
• Ability to lead multidisciplinary teams across product, UCD, architecture, business analysis, suppliers and service management.
• Experience contributing to business cases, including cost modelling, benefits realisation, service transition and workforce planning.
• Strong governance, assurance and risk-management capability, including service boards, reporting and senior decision support.
• Excellent senior stakeholder engagement and written communication skills, including board-ready papers and executive summaries.

Desirable Skills & Experience

• Experience working in SECRET-grade or similarly secure environments.
• Knowledge of cloud, air-gapped or classified collaboration platforms.
• Experience of SIAM, consortium, brokerage or multi-supplier operating models.
• Working understanding of ITIL 4 and integration with agile service delivery.
• Experience commissioning or acting on user research and service design evidence.

Our client operates hybrid working, occasional client site visits will be required into Glasgow.

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