Service Supervisor (Construction Plant)

Service Supervisor

Location: Sittingbourne, Kent Salary: £45,000–£53,000 per annum

The Role

We’re looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.

This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to-day service operations and ensure machinery is maintained and repaired to a high standard.

You’ll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands-on environment but is also confident managing people, dealing with customers and keeping jobs on track.

Responsibilities

Oversee the day-to-day running of the service department and workshop.

Supervise and support a team of service engineers and fitters.

Allocate jobs and manage workloads to ensure work is completed within agreed timescales.

Monitor servicing, maintenance and repair work to maintain high standards.

Provide technical support to engineers with fault finding and diagnostics.

Coordinate parts, equipment and resources to minimise machine downtime.

Liaise with customers regarding repairs, servicing and ongoing technical issues.

Ensure all work is completed in line with health and safety requirements.

Maintain accurate service records, job sheets and relevant documentation.

Identify opportunities to improve workshop efficiency, productivity and customer service.

The Candidate

Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.

Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.

Experience supervising engineers and coordinating service workloads.

Confident with technical fault finding and resolving mechanical issues.

Strong organisational and communication skills.

A practical, hands-on approach with the ability to manage competing priorities.

A focus on safety, quality and customer satisfaction.

The Offer

Salary of £45,000–£53,000, depending on experience.

Based in Sittingbourne, Kent.

Opportunity to join a growing business within the construction machinery sector.

A varied role combining technical knowledge, team leadership and customer interaction.

Long-term career development opportunities