Service Technician (Fire & Security)

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £700m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose

We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities

Carry out routine PPM in line with scheduled tasks and industry standards.

Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.

Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.

Ensure compliance with all relevant Health and Safety legislation and company procedures.

Complete detailed and accurate job documentation, reports, and asset records.

Coordinate with subcontractors and suppliers for specialist system support and installations.

Support and liaise with clients, ensuring a high level of customer satisfaction.

Take part in an on-call rota for emergency response, as required.

Identify opportunities for system upgrades, replacements, or improvements.

Assist other trade teams on-site when required.

Work proactively to support continuous service improvement and contract growth.

Working Relationships

Internal:

Engineering Coordinators

Service Managers

External:

Clients and client representatives

Subcontractors, suppliers, and system manufacturers

Qualifications & Experience

Essential:

Recognised Fire & Security Apprenticeship or equivalent experience

Health & Safety training (e.g. Manual Handling, Working at Height)

Strong experience in fire alarm systems with supporting certifications

IP and analogue CCTV system experience

Current ECS card with Chapter 8 awareness

IPAF trained

Minimum of GCSEs (or equivalent) in Maths and English

Industry experience in service, fault finding, and maintenance of fire & security systems

Desirable

City & Guilds 2360 Part 3 or equivalent qualification

Experience with IT and networking related to security systems

Supervisory experience (or ambition for future progression)

Key Competencies

Teamwork: Works collaboratively to achieve shared goals

Communication: Clear, professional, and effective with all stakeholders

Planning & Organisation: Manages time, tasks, and priorities efficiently

Commercial Awareness: Understands the impact of costs and efficiencies

Risk Awareness: Identifies and mitigates operational risks

Customer Focus: Delivers excellent service and builds positive relationships

Adaptability: Responds positively to change and challenge

Self-Motivation: Demonstrates initiative and a proactive approach

Drive for Excellence: Committed to continuous improvement and quality

Health & Safety

All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you