ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

• Company Name: Capgemini
• Job Role: ServiceNow AI & Enterprise Automation Lead – Managing Consultant
• Qualifications: Not Specified
• Category: IT Jobs
• Job Type: Full Time
• Location: Glasgow

As a part of Capgemini Invent, the digital innovation and transformation brand of the Capgemini Group, we are seeking a Managing Consultant specializing in ServiceNow AI and Enterprise Automation. This role is pivotal in helping our clients navigate their technology transformation journeys, particularly through AI-driven solutions.

Your Role

In this position, you will be instrumental in defining and delivering AI-first transformation programs on the ServiceNow platform. You will serve as a techno-functional subject matter expert, guiding clients in designing, implementing, and scaling AI-enabled workflows. Your responsibilities will include:

• Defining and shaping enterprise AI strategies and roadmaps leveraging ServiceNow.
• Advising senior stakeholders on AI operating models, governance, risk, and compliance.
• Translating business requirements into AI-enabled workflow solutions.
• Designing and supporting the implementation of AI Control Tower for lifecycle management and governance.
• Creating agentic AI workflows that enable autonomous execution.
• Developing use cases for Now Assist and GenAI across various workflows.
• Defining data, integration, and workflow architectures for AI-enabled ServiceNow solutions.
• Supporting the adoption of Employee Works capabilities, focusing on conversational AI and enterprise search.
• Contributing to the delivery of comprehensive transformation programs.
• Assisting in developing AI-enabled target operating models and ensuring solution quality through governance.

Your Profile

The ideal candidate will have:

• A minimum of 10 to 15 years of proven experience in technology-enabled transformation or consulting.
• Strong familiarity with the ServiceNow platform, with multi-module exposure preferred.
• Experience in AI, automation, and digital transformation initiatives.
• Expertise in at least two of the following areas: ServiceNow consulting or implementations, AI/GenAI use cases, conversational AI, enterprise architecture, data, or integration.
• Understanding of AI governance and responsible AI principles.
• Strong stakeholder management skills, particularly with senior clients.
• Ability to translate technical concepts into business outcomes.
• Experience in contributing to proposals and sales activities.
• A collaborative mindset with the ability to work effectively in cross-functional teams.

What You’ll Love About Working Here

Capgemini Invent is recognized as a leading technology consulting and transformation partner. We prioritize emotional intelligence, human‑centric design, and technological expertise to enhance our clients’ digital experiences. Our commitment to inclusion and employee wellbeing is reflected in our flexible working arrangements and resources aimed at supporting mental health.

Need to Know

We are proud to be a Disability Confident Employer and are committed to inclusive recruitment practices. We also focus on corporate social responsibility, striving to reduce our carbon footprint and enhance digital access for all.

Degree Requirement: Not Specified

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