ServiceNow Business Analyst HRSD

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number with the subject line: “Application Support Request”.

Role: ServiceNow – Business Analyst (HRSD)

Job Type: Full Time

Location: London / Hybrid

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in ServiceNow.

We have an exciting role for you – ServiceNow – Business Analyst (HRSD).

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a ServiceNow Business Analyst you will be responsible for conducting HR specific process workshops (e.g., onboarding and off-boarding, Payroll, Benefits) and obtaining functional requirements. You will be leading your team through requirements gathering and sprint design sessions for the ServiceNow HRSD application. You must work closely with client stakeholders to document baseline current state HR Service Delivery operations Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture.

Key responsibilities

• Understand the customer environment for the Business processes and IT processes
• Lead the design, development, and configuration of ServiceNow applications in ITSM- HRSD modules and custom applications.
• Design and implement complex data models, tables, and relationships to meet business requirements
• Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
• Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.
• Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
• Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
• Stay up to date with the latest ServiceNow releases and features and drive the adoption of new capabilities.

Your Profile

Essential skills/knowledge/experience

• Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
• Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
• Stay up-to-date with the latest ServiceNow releases and features, and drive the adoption of new capabilities.
• Lead or contribute to the planning and execution of ServiceNow projects, including requirement analysis, solution design, and implementation.
• Work closely with business analysts, project managers, and stakeholders to ensure that solutions meet business needs and align with project timelines.
• Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
• Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
• Manage and optimize platform performance, ensuring stability and responsiveness.
• Oversee the implementation of platform upgrades and patches, ensuring minimal disruption to business operations.
• Evaluate the tool stability and performance and provide recommendations
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certifications.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: Adjustment Request or call TCS London Office to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

#J-18808-Ljbffr