Servicenow ITOM Architect

ServiceNow ITOM ArchitectRate: £625 - £675 per day - Inside IR35
Location: Preston/Hybrid
Duration: 3 months, rolling
Clearance: SC Cleared - Sole UK Nationals

About the Role

We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment.

The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements.

Key Responsibilities

• Lead architecture and solution design activities across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB .
• Provide architecture governance, technical assurance, and guidance across ServiceNow delivery teams.
• Design secure, scalable, and maintainable integrations between ServiceNow and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals .
• Work directly with customer stakeholders to understand requirements and develop effective architecture roadmaps .
• Ensure CMDB architecture supports service visibility, operational processes, data quality, and reporting requirements .
• Provide technical leadership and guidance to ServiceNow developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations where required.
• Ensure all solutions align with ServiceNow best practice, enterprise architecture principles, and security requirements.

Essential Skills & Experience

• Proven experience working as a ServiceNow Architect .
• Extensive hands-on experience designing and delivering ServiceNow ITOM solutions .
• Strong expertise across:
• ServiceNow Discovery
• Service Mapping
• CMDB
• Event Management
• Cloud Discovery

Experience with Operational Intelligence would be desirable.

Strong experience integrating ServiceNow with enterprise monitoring, infrastructure, and third-party tooling .

Strong understanding of ITIL and enterprise service management practices .

Proven ability to design secure, scalable, and maintainable ServiceNow solutions .

Excellent stakeholder management, communication, and technical leadership skills.

Desirable Experience & Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) .
• ServiceNow Certified System Administrator and/or ITOM certifications .
• Experience working within regulated, government, or defence environments .
• Experience supporting large-scale ServiceNow transformation programmes .

Opportunity Overview

This is an excellent opportunity for an experienced ServiceNow ITOM Architect to take a leading role in the architecture and delivery of enterprise-scale ServiceNow capabilities.

You will have the opportunity to influence technical strategy, work directly with senior stakeholders, and shape solutions across the wider ITOM landscape.

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