Services Advisers (Money & Debt – Personal and Business Debt)

Services Advisers (Money & Debt – Personal and Business Debt) Belfast

We’re looking for individuals with all levels of skill and experience to join our team and make a positive impact on those struggling with personal and business debt. Trainees welcome.

About Us

Advice NI is a registered charity that provides a range of free, independent advice services to the public, including benefits, personal and business debt advice, and other HMRC products and services.

We also support 50 member organisations across Northern Ireland in the delivery of high-quality advice services by working with them to enhance their standards and service delivery.

Advice NI’s mission is to provide leadership and services to our members and ensure accessible advice services across NI.

We are now looking for Services Advisers to join our team – we will consider full-time and part-time posts. The duration of these posts is to the end of March 2027, with extension likely.

The Benefits

• Salary of £26,421 - £30,825 per annum, depending on experience (pro rata for part-time)
• Generous annual leave entitlement
• Employee Assistance Programme
• BUPA (cash plan scheme)
• Hybrid Working
• Advice NI Social Committee events
• Employer pension contribution
• Access to Advice NI training
• Annual training budget entitlement

We’re looking for individuals with all levels of skill and experience to join our team and make a positive impact on those struggling with personal and business debt.

We’d love to hear from you, whether you are just starting out on your advisory career journey or are a seasoned professional ready for a new challenge. We’ll support you as an enthusiastic trainee learning from the ground up or as a talented and experienced individual who can hit the ground running.

We’ll enable you to make a positive difference and empower those struggling with financial hardships to take back control.

What’s more, you’ll receive a fantastic array of benefits, including lifestyle perks, generous holiday allowances, wellbeing schemes and a dedicated budget for your continued training and development.

So, if you are looking for that career-defining role or an entry-level position where you can make a real and positive impact, apply today and start making a difference.

The Role

As a Services Adviser, you will provide our clients with clear and user-friendly advice.

You will undergo a training programme to provide personal and business debt advice via multiple channels, including telephony, digital and face-to-face.

You will ensure compliance at all times with legislation, procedures and confidentiality requirements, requesting clients’ feedback to improve our services.

Please note, some of the roles available require occasional travel across NI.

About You

To be considered as a Services Adviser, you do not need to have worked in this type of role previously; all we ask is that you have the following:

• The ability to work with figures
• The ability to prioritise your workload
• The ability to work on your own initiative and within a team
• Excellent verbal and written communication skills
• Strong IT skills
• The willingness to learn and develop
• A full, valid driving licence and access to a vehicle or alternative transport

We are also interested in more experienced individuals with the following:

• Face-to-face and/or telephony money and debt advice experience (or equivalent) in a customer service setting
• Evidence demonstrating the ability to understand complex information and legislation
• Case recording skills
• Completion of WiserAdviser generalist courses, introductory courses within the Citizens Advice adviser training programme, or equivalent training.

Advice NI is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to step into a rewarding role where you can make a positive impact as a Services Adviser, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency