Social Media & Community Manager

About the Role

Our client is seeking a passionate and engaging Social Media & Community Manager to foster vibrant online communities and enhance brand presence. This fully remote position allows you to shape our digital voice and connect with customers from anywhere. You will be responsible for developing strategies that build brand loyalty, drive engagement, and manage our online reputation across all social platforms. If you excel at building relationships, crafting compelling narratives, and thrive in a connected, digital-first environment, this role in Sunderland offers an exciting opportunity to make a significant impact.

Key Responsibilities

• Develop and execute social media strategies to increase brand awareness, engagement, and community growth.
• Create, edit, publish, and share engaging content daily (e.g., original text, photos, videos, news) that builds meaningful connections.
• Monitor social media channels for brand mentions, customer feedback, and relevant industry conversations.
• Respond to comments and customer queries in a timely and professional manner, fostering positive community interactions.
• Identify and engage with key influencers and brand advocates to expand reach and credibility.
• Analyze social media metrics and generate reports on key performance indicators (KPIs) to inform future strategies.

Requirements

• Proven work experience as a Social Media Manager or similar role, with a portfolio showcasing successful community building.
• Excellent copywriting, editing (photo/video/text), presentation, and communication skills.
• Demonstrable social networking experience and social analytics tools knowledge.
• Ability to deliver creative content (text, image, and video) and understand web design principles.
• Strong understanding of online marketing and how to translate objectives into measurable results.
• Self-motivated and able to work independently in a remote setting.

Benefits

• Competitive salary of 40000 per annum, reflecting your expertise.
• Fully remote working arrangement, offering ultimate flexibility.
• Opportunities for continuous learning and professional development in digital marketing.
• Generous annual leave allowance.
• A supportive and collaborative virtual team environment.