Social Media Community Manager (Remote)

About the Role

Our client is seeking an enthusiastic and dedicated Social Media Community Manager to foster and grow their online community. This is a remote-first position, allowing you to work from anywhere within the UK. You will be the voice of the brand across social platforms, responsible for engaging with followers, responding to inquiries, and building a positive brand reputation. This role is crucial for enhancing customer loyalty and driving conversation around our client's e-commerce products, requiring a proactive individual with excellent communication skills and a passion for building online relationships.

Key Responsibilities

• Actively engage with the online community across all social media channels, responding to comments, messages, and mentions in a timely and brand-appropriate manner.
• Monitor social listening channels to identify trends, conversations, and opportunities for engagement.
• Develop and implement community-building strategies to increase follower interaction and brand advocacy.
• Escalate customer service issues or feedback to the relevant departments for resolution.
• Assist in creating user-generated content campaigns and encourage community participation.
• Provide insights and reports on community sentiment, engagement levels, and key discussion topics.

Requirements

• Proven experience as a Community Manager, Social Media Moderator, or similar role.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Strong understanding of social media platforms (Facebook, Instagram, Twitter, etc.) and community management best practices.
• Experience with social media monitoring and engagement tools.
• Ability to handle customer inquiries and feedback professionally and empathetically.
• Self-motivated and able to work autonomously in a remote setting, with excellent time management skills.

Benefits

• Competitive salary for a remote role.
• Full remote working flexibility, allowing you to work from home.
• Opportunity to shape the online voice and community of a growing brand.
• Access to online learning resources and development opportunities.
• Collaborative virtual team environment with regular online team check-ins.