Spare Parts Co-ordinator

Job Overview: Working alongside our client, an established market leader in the supply of specialist industrial equipment for the plastics industry, we are looking for an experienced Spare Parts Coordinator to join their team, providing efficient spare parts, order processing and administrative support to customers.

Benefits

• Pension 4% employee 4% Employer pension contribution

• Life Assurance - 3x Salary

• HealthCare scheme after 6 months employment

• 25 days holiday + bank hols

• Extensive training and development opportunities

• Flexible working hours

Remit:

• This position will suit an experienced Spare Parts Coordinator, Sales Administrator or Service Administrator with strong customer service and order processing experience.

• The successful candidate will be responsible for preparing spare parts quotations, processing customer orders and providing efficient administrative support across the service and parts function.

• Working closely with customers, the UK team, warehouse and Italian HQ, the role will ensure orders, deliveries and customer enquiries are managed accurately and efficiently.

Responsibilities

• Prepare and issue spare parts quotations to customers.

• Process customer orders accurately and efficiently using SAP.

• Respond to customer enquiries and resolve parts/service-related issues in a timely manner.

• Prepare quotations from service reports and raise pro-forma invoices where required.

• Liaise closely with the Italian HQ, warehouse and other departments regarding availability, delivery times and order progress.

• Manage dispatch, tracking and proof of delivery for UK and Ireland orders.

• Maintain accurate filing, records and order documentation.

• Handle incoming customer calls, gather relevant information and escalate technical enquiries to the help desk where required.

• Arrange travel, hotels, meeting rooms and other general administrative requirements.

• Provide administrative support to the accounts team, including invoice checking and filing.

Experience Requirements:

• Previous experience within spare parts, sales administration, service administration or a similar order processing role.

• Good working knowledge of SAP or another ERP system used for processing orders and maintaining customer information.

• Experience preparing quotations, processing customer orders and supporting the order-to-delivery process.

• Strong customer service and communication skills, with confidence dealing with customer enquiries by phone and email.

• Excellent organisational skills with strong attention to detail and the ability to manage several tasks and priorities at the same time

Key Words: “Spare Parts Coordinator”, “Parts Administrator”, “Spare Parts Administrator”, “Service Administrator”, “Service Coordinator”, “Sales Administrator”, “Sales Support Administrator”, “Order Processor”, “Order Processing”, “Customer Service Administrator”, “Parts Advisor”, “After Sales Administrator”, “SAP”, “Quotations”, “Customer Service”, “Invoicing”, “Dispatch”, “Manufacturing”

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Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.

For all UK job positions work seekers must be eligible to work and live in the UK

Sierra 57 Consult –

Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering

“Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”.

Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.

If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us