Specialist Housing Partner (Independent Living Housing Officer)

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location: 100% onsite, St Andrews Court scheme in Oswaldtwistle. Salary: £17,776 per annum (FTE £31,905) Permanent | Part-time, 19.5 hours per week | Tuesday to Friday (latest start 9:30am) Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence making a positive difference. What You’ll Do: * Be a visible, supportive presence in our schemes, building strong relationships with residents. * Work closely with lettings teams to ensure smooth move-ins and positive first impressions. * Encourage community engagement and help residents live independently for as long as possible. * Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions. * Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. * Collaborate with internal teams and external partners to deliver joined-up support. * Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £17,776 per annum (FTE £31,905) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

* Experience delivering housing management services within a specialist or generic housing context. * CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience * Strong understanding of anti-social behaviour management and rental income collection processes. * Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. * Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. * Knowledge of safeguarding practices within a housing context. * Regular business travel will be necessary to other Accent sites and off-site meetings as required. * The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 20th November via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 26th November at our office in Burnley. We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role