Strategic ITSM Process & Governance Lead

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. The role administers ITSM processes, coordinates governance forums, and supports Change, Release, Problem, and Service Design activities to ensure controlled, compliant service delivery.

The successful candidate will work with global service desk colleagues, vendors and stakeholders, balancing governance with delivery and driving continual service improvement.

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