Supplier improvement coordinator

Role: Supplier Improvement Co-Ordinator Department: Procurement & Supply Chain – Op Excellence & Shared Service Location: Banbury Reporting to: Head of Supply Chain Hours of work: Standard Contract type: Permanent

Purpose

Supplier Management

• Manage vendor inbound delivery scheduling to ensure timely and efficient receipt of goods, and ensure supplier consignment conformance with agreed delivery and presentation standards.

• Implement and manage Supplier Advance Shipping Notices (ASNs), driving compliance with established processes.

• Lead supplier performance meetings, both onsite and offsite, to review service levels, address issues, and improve inbound delivery performance.

• Maintain accurate records of supplier relationships, commitments, actions, and performance metrics, and participate in supplier audits, improvement workshops, and operational reviews in collaboration with the Supplier Quality Assurance (SQA) team.

Operational Management

• Work closely with Operations and Supply Chain teams to develop and implement effective supplier delivery schedules, ensuring compliant consignment presentation to support efficient inbound receipt and put-away activities.

• Drive improvements in inbound processing, reducing receipt and storage delays while supporting reduction of total cost of ownership.

• Manage inbound delivery issues and implement timely resolutions to minimise operational disruption.

• Authorise inventory count-down and stock adjustment activities relating to inbound receipt quantity discrepancies following supplier investigations, and monitor and report on inbound consignment conformance and operational performance through agreed metrics and KPIs.

Stakeholder Management

• Act as the key liaison between Supply Chain, Operations, and Supplier to ensure effective communication and issue resolution.

• Work closely with SRM Management Lead and Supply Chain Co-Ordinators to increase overall supplier performance, providing strategic input and attending supplier performance review meetings.

• Build positive working relationships with internal and external stakeholders to support service excellence and delivery performance, and facilitate collaborative problem-solving discussions to resolve day-to-day operational and supplier-related challenges.

Continuous Improvement

• Investigate inbound receipt discrepancies and performance issues, identifying root causes and implementing corrective actions.

• Drive continuous improvement initiatives focused on supplier conformance, delivery presentation, and internal operational processes.

• Use performance data and metrics to identify trends, opportunities, and areas for improvement.

• Lead and contribute to operational reviews, supplier workshops, and process improvement activities to enhance efficiency, compliance, and service performance, promoting best practice across supplier and operational processes to improve overall supply chain effectiveness and customer outcomes.

Knowledge, Skills & Experience

• Proven experience in supplier management, inbound logistics, warehousing, or supply chain operations, with a strong understanding of supplier packaging, labelling, consignment presentation, and inbound compliance requirements within a warehouse or distribution environment.

• Knowledge of supplier compliance processes, including ASN management, delivery documentation, goods receipt, and inventory control, and experience monitoring supplier performance and driving compliance against packaging, labelling, and inbound delivery standards using KPIs and performance metrics.

• Ability to identify, analyse, and resolve supplier packaging, paperwork, and delivery-related issues, ensuring minimal operational impact.

• Strong problem-solving and root cause analysis skills, with experience implementing corrective and preventative actions to improve supplier performance.

• Proven ability to challenge suppliers constructively and hold them accountable for compliance with agreed operational standards and service levels.

• Excellent communication, stakeholder management, and influencing skills, with the ability to build effective relationships across suppliers, customers, and operational teams.

• Highly organised with strong attention to detail, particularly when reviewing delivery documentation, compliance requirements, inventory records, and performance data.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Full driving licence and willingness to travel regularly to supplier, customer, and operational locations.

Key Success Measures

Success in the role will be demonstrated through:

• High supplier compliance levels across packaging, labelling, ASN accuracy, and delivery documentation, resulting in smooth inbound processing and minimal operational disruption, alongside improved inbound conformance and reductions in non-compliant consignments, receipt discrepancies, and supplier-related delivery issues.

• Timely resolution of supplier queries and stock discrepancies, ensuring inventory accuracy and appropriate recovery of supplier credits where required.

• Strong supplier relationships and accountability, demonstrated through effective performance reviews, corrective actions, and continuous improvement initiatives.

What We Offer

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive salary, pension scheme with up to 6% employer-matched contributions, and life assurance. 25 days holiday plus 8 statutory bank holidays, with a holiday buy-back scheme offering 5 additional days.

• Established hybrid working structure and enhanced maternity and paternity leave.

• Employee Assistance Programme supporting wellness, with immediate access for you and your family to virtual GP consultations and second opinions, mental health support and counselling, online physiotherapy, CONNECTPlus long-term health condition support, and wellbeing and healthy living support.

Our Commitment

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces Covenant and are a forces-friendly employer