Supply Chain & Operations Director

Supply Chain & Operations Director

Role Type: Permanent

Location: Surrey

Salary: flexible depending on experience, up to £110,000 plus BONUS!!

Benefits: the biggest benefit is the opportunity to work for a hugely successful PE backed business with MASSIVE potential for growth and progression!! In addition to this, there is paid annual leave plus your birthday and 2 days between Christmas and New Year, annual salary reviews, one paid volunteering day and an annual BONUS.

Our client is a leading consumer electronics brand, specialising in household and commercial products. They are known for their high-quality market leading products, excellent customer service and their commitment to innovation.

Due to their growth, they are looking to recruit a new Supply Chain & Operations Director to help strategise and run their European expansion.

The Role

The role will look after end-to-end supply chain operations including sales order processing, logistics, purchasing and warehouses. The role will manage a high-functioning team providing coaching and leadership expertise.

This role is pivotal in shaping operations globally, strategically improving processes and ensuring the supply chain is fit for purpose to accommodate incredibly ambitious growth plans. The company has already massively grown within the past 6 months in European markets.

Responsibilities

Take ownership of the end-to-end supply chain operation, covering procurement, international freight, warehousing, distribution, logistics and customer order fulfilment. Develop and execute supply chain strategies that support business growth, improve service levels and align with wider commercial goals. Ensure stock levels are effectively managed to meet forecasted customer demand while balancing inventory efficiency. Build and maintain strong relationships with suppliers, overseeing global sourcing activities alongside international transport and import processes. Enhance the effectiveness of both inbound and outbound logistics operations, identifying opportunities to streamline processes and reduce costs. Provide leadership to purchasing, logistics and order management teams, ensuring operational excellence and accuracy throughout the customer journey. Design and implement operational frameworks, procedures and performance measures that can support continued business expansion. Drive continuous improvement initiatives aimed at increasing productivity, operational efficiency and customer satisfaction. Strengthen operational capability and scalability to support ongoing expansion across multiple European markets. Manage and develop relationships with external logistics providers, fulfilment partners and warehouse operators. Support the ongoing review and optimisation of the European warehousing network to ensure it remains fit for future growth. Assess distribution and logistics models, introducing improvements that enhance customer service, increase agility and lower operating costs. Maintain robust inventory control practices across multiple warehouse locations, ensuring stock accuracy and visibility. Lead improvements in operational systems, management reporting and business processes to maximise performance. Identify opportunities to automate manual activities through system enhancements, workflow optimisation and technology adoption. Use operational metrics, business intelligence and KPI reporting to drive data-led decision making. Promote a culture focused on accountability, innovation and continuous operational improvement.

Experience & Qualifications

Significant leadership experience within supply chain, operations, logistics or a related discipline, ideally at Head of Department, Senior Manager or Director level. Strong background managing international supply chains, preferably within consumer goods, retail, electrical products, appliances or other multi-channel trading environments. Proven experience overseeing logistics, warehousing and distribution activities across European markets. Demonstrable success in improving supply chain performance, operational structures and process efficiency. Experience managing relationships with third-party logistics providers (3PLs), warehousing partners and overseas suppliers. Strong leadership credentials with a track record of building, mentoring and developing high-performing teams. Comfortable working within fast-growing, entrepreneurial businesses where flexibility and pace are essential. Highly competent using ERP platforms, operational reporting systems and the Microsoft Office suite. Strong analytical and problem-solving skills with the ability to translate operational data into practical business improvements. Commercially minded with the ability to balance customer experience, operational efficiency and profitability.Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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