Support Worker (Charity / Adult Care)

We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures.

You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support.

Key responsibilities

• Build supportive, professional relationships with young people

• Deliver regular, engaging keywork sessions aligned to individual support plans

• Provide day-to-day direct support, including daily living skills and tenancy sustainment

• Support customers with Universal Credit and Housing Benefit claims

• Maintain daily case management, accurate record keeping, and case notes

• Proactively manage risk, safeguarding concerns, and incidents in line with policy

• Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required

• Enforce licence agreements and promote positive behaviour within the service

• Work collaboratively with external agencies including NHS professionals, social workers, and the police

• Encourage rent payments and support effective rent account management

• Promote social inclusion and community engagement

• Uphold health & safety, safeguarding, and organisational policies at all times

What we’re looking for

You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people.

Essential:

• Ability to manage challenging behaviour positively

• Strong organisational and communication skills

• A proactive, can-do attitude and willingness to take responsibility

Desirable

• Experience in supported housing or homelessness services

• Knowledge of benefits systems and safeguarding procedures

Personal qualities

• Approachable, respectful, and customer-focused

• Comfortable working as part of a team in a dynamic environment

• Emotionally resilient and able to remain calm under pressure

• Open to feedback and committed to learning and development

• Confident, organised, and flexible

Hours: Full-time, rotating shifts

• Early: 8:00am – 4:00pm

• Late: 12:30pm – 8:30pm

• Every other weekend

Why join us?

• Competitive salary with an upcoming increase

• Meaningful work making a real difference to young people’s lives

• Supportive team environment

• Ongoing learning and development opportunities