Support Worker – Floating Support

Central Recruitment is working with a prominent national homelessness charity, whose work includes supporting and accommodating young people.

Our client is currently recruiting for a Progression Coach (Floating Support), to work across seven West London boroughs including Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow and Kensington & Chelsea. The service provides floating support to people who are currently or have previously slept rough, helping them to sustain their tenancies and develop independent living skills.

• 37.5 hours per week

• Monday - Friday

• Between 08:00 - 20:00, there is flexibility regarding start/finish times

• Temporary cover is required until the end of March 2027 (possibility of extension)

• £16.86 per hour (£15.04 per hour, with £1.82 holiday pay)

Please note: This is a floating support role and involves meeting with clients across the community and within their own homes. You will work 2 days from the office in Brent, 2 days providing floating support, and 1 day working from home. This role involves lone working, and travel expenses can be claimed.

Key responsibilities

• Hold a caseload of 20 medium support clients and conduct regular key working sessions, providing one to one support to ensure goals are identified and met

• Complete comprehensive and ongoing risk and needs assessments

• Interview and assess the suitability of referrals to the criteria and objectives of the project and provide written feedback to unsuccessful applicants

• Ensure that residents ready to move on have an appropriate network of support and resources to aid their transition to independent living and are positively involved with their own development

• Where service users have moved into accommodation, provide support through a programme of regular visits

• Help service users to apply for benefits, complete relevant application forms, learn budgeting skills and manage money, including support to prioritise and pay bills and rent

• Liaise and advocate with outside agencies, e.g. local authorities, benefits agencies, referral agencies and other statutory and voluntary bodies as appropriate

• Manage collection of service charge and petty cash on shift

• Deal with challenging behaviour in an appropriate and sensitive manner, keeping within the boundaries of policies and procedures and recording meetings and incidents appropriately

• Ensure a safe and secure environment and maintain high standards of health and safety within the project

What we’re looking for:

• Experience working with homelessness or rough sleepers

• Knowledge/understanding of the principle causes and effects of youth homelessness

• Experience working in a floating support environment, or supporting clients to move-on into hostels

• Experience holding a caseload, conducting support plans, risk assessments and needs assessments

• Knowledge and experience of housing management and benefits system

• A clear understanding of safeguarding requirements and professional boundaries

• Knowledge of the support needs of young people and how they might be best met including what statutory and voluntary resources are available

• Ability to use IT to a level which will enable high quality reporting to be carried out, including Word, Excel, Outlook and Databases

• Ability to take initiative and a willingness to work

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK

• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)

• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)

• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

• Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position