Supporter Care Manager

Our client has been changing childhoods and changing lives for over 150 years. They make sure children and young people feel safer, happier, healthier and more hopeful by running more than 650 specialist services across the UK, and campaigning to change the way the system works for the better.

As the Supporter Care Manager, you will be responsible for leading the Supporter Care Team in planning, maintaining, and managing staff to ensure a supporter-first approach is achieved. This will involve building strong internal relationships with stakeholders across multiple teams, including Fundraising, Brand & Marketing, Retail, and others. This role will work closely with the Head of Supporter Care, Services, and Fundraising Compliance, and lead a team of six Supporter Care Executives.

To be successful as the Supporter Care Manager, you will have proven experience in managing supporter care or customer service teams that put the supporter first. You will have proven experience of working within complex organisations or functions, and be able to evidence working and managing stakeholders at different levels. This person will need experience of monitoring performance and compliance, and be able to use data to improve services. This individual will also have managed others or small teams before.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Rhiannon Mehta at Prospectus.

If you are interested in applying to this Supporter Care Manager position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.