Supporter Engagement Officer

About the Role

Our client is seeking a relationship-focused Supporter Engagement Officer to join their dedicated team in Nottingham . This role is crucial for building and nurturing strong connections with the charity's supporters, ensuring they feel valued, informed, and motivated to continue their vital contributions. You will develop and implement strategies to enhance supporter experience, encourage regular giving, and foster long-term loyalty. This is an exciting opportunity for a communications and engagement professional to play a key part in the charity's success, working within a passionate team committed to achieving meaningful social impact.

Key Responsibilities

• Develop and implement strategies to engage and retain individual donors and supporters.
• Create compelling communications, including newsletters, appeals, and updates, to keep supporters informed.
• Manage supporter data effectively, ensuring accuracy and segmentation for targeted communications.
• Organize and coordinate supporter events, thank-you initiatives, and stewardship activities.
• Respond to supporter inquiries and provide excellent customer service.
• Identify opportunities to increase supporter loyalty and encourage increased giving.
• Collaborate with fundraising and marketing teams to ensure integrated supporter engagement.
• Analyze supporter data to identify trends and inform engagement strategies.

Requirements

• Proven experience in supporter engagement, donor relations, or a similar role within the charity sector.
• Excellent written and verbal communication skills, with the ability to craft engaging content.
• Strong organizational and database management skills.
• Experience in customer service or relationship management.
• Ability to work independently and as part of a collaborative team.
• Proficiency in Microsoft Office Suite and fundraising CRM software.
• A genuine commitment to the charity's mission and values.

Benefits

• Competitive salary and performance-related opportunities.
• Comprehensive benefits package including pension scheme.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• A rewarding role contributing to significant charitable work.
• Generous annual leave entitlement.