Supporter Income Manager

Location: Central London, hybrid (2 days per week on site)
Contract: Temporary, until end of January 2027
Hours: Full-time
Pay: £26.68 per hour (+ £3.22 holiday pay) (circa £48,000 salaried equivalent)
Start Date: ASAP

Location: Central London, hybrid (2 days per week on site)
Contract: Temporary, until December 2026
Hours: Full-time
Pay: £26.68 per hour (+ £3.22 holiday pay) (circa £48,000 salaried equivalent)
Start Date: ASAP

Prospectus is delighted to be supporting our client in the search for a temporary Supporter Income Manager.

This is role is focused on continuity during a transitional period, ensuring smooth running of supporter income processes, including direct debits, donations and Gift Aid, while ensuring the team remains supported and productive. This is a fantastic opportunity for an experienced fundraising manager to make a meaningful and immediate impact at a well established organisation.

Key Responsibilities:

• Lead and oversee all supporter income processing activities, ensuring accuracy and compliance.
• Manage Direct Debit administration, including setup, amendments, collections, and reconciliations.
• Oversee Gift Aid claims and ensure adherence to HMRC requirements.
• Produce and maintain accurate income reports and financial records.
• Manage, support, and develop two direct reports.
• Monitor team performance against agreed service standards and KPIs.
• Identify opportunities to improve processes, controls, and efficiencies.
• Work collaboratively with internal stakeholders to support fundraising campaigns and operational projects.
• Act as a subject matter expert on supporter income processes and systems.

Key Requirements:

• Recent, relevant experience in a similar individual giving, fundraising, or supporter care role within the charitable or wider not-for-profit sector, including line management experience, and knowledge of CRM/database operations.
• High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
• Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
• Collaborative and proactive approach, with the capability to work both independently and in a team.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.

This is role is focused on continuity during a transitional period, ensuring smooth running of supporter income processes, including direct debits, donations and Gift Aid, while ensuring the team remains supported and productive. This is a fantastic opportunity for an experienced fundraising manager to make a meaningful and immediate impact at a well established organisation.

Key Responsibilities:

• Lead and oversee all supporter income processing activities, ensuring accuracy and compliance.
• Manage Direct Debit administration, including setup, amendments, collections, and reconciliations.
• Oversee Gift Aid claims and ensure adherence to HMRC requirements.
• Produce and maintain accurate income reports and financial records.
• Manage, support, and develop two direct reports.
• Monitor team performance against agreed service standards and KPIs.
• Identify opportunities to improve processes, controls, and efficiencies.
• Work collaboratively with internal stakeholders to support fundraising campaigns and operational projects.
• Act as a subject matter expert on supporter income processes and systems.

Key Requirements:

• Recent, relevant experience in a similar individual giving, fundraising, or supporter care role within the charitable or wider not-for-profit sector, including line management experience, and knowledge of CRM/database operations.
• High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
• Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
• Collaborative and proactive approach, with the capability to work both independently and in a team.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.