Supporter Retention and Insights Officer

Supporter Retention and Insights Officer

Salary:£26,850 – £31,600per annum + Generous holidays, Pension

Contract Type: Permanent

Location: Winsley, Wiltshire

SUPPORTER RETENTION AND INSIGHTS OFFICER | £26,850 - £31,600 per annum

Full Time - 37.5 hours over 5 days a week (Monday to Friday).
Location: Winsley, Wiltshire (with Hybrid working agreed)

WHY THIS ROLE?

Are you passionate about fundraising, supporter engagement and using data to create meaningful experiences? Do you enjoy turning insight into action and building lasting relationships that make a real difference?

At Dorothy House Hospice Care, every donation, fundraising event and supporter interaction helps us provide compassionate care for people with life-limiting illnesses and their families. As our Supporter Retention and Insights Officer, you'll play a pivotal role in helping us grow and strengthen our fundraising community by delivering insight-led supporter journeys that inspire loyalty, increase engagement and maximise long-term support.

This is an exciting opportunity for someone who combines analytical thinking with creativity, enjoys working collaboratively, and wants to help build a sustainable future for hospice care across our community!

ABOUT THE BENEFITS

Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• 25 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 55p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

WHAT WILL THE ROLE INVOLVE?

• Developing and delivering supporter retention strategies across a range of fundraising audiences including individual giving, community fundraising, events, regular giving, philanthropy and legacies
• Leading data analysis and reporting activities, providing insights and recommendations that support informed fundraising decisions
• Creating, coordinating and enhancing supporter journeys that improve engagement, retention and lifetime value
• Managing a central supporter marketing and stewardship schedule to ensure communications are well-planned, relevant and supporter-focused
• Developing stewardship approaches including supporter thanking, recognition and impact reporting
• Working closely with CRM, Fundraising, Communications and Digital teams to improve segmentation, campaign performance and supporter experiences
• Identifying opportunities to improve engagement through testing, innovation and insight-led approaches
• Supporting fundraising events and activities while helping to raise the profile of Dorothy House within the community
• Supporting and supervising fundraising volunteers, including involvement in recruitment and training activities

See our full detailed Job Description on our website for more information.

ABOUT YOU

Essential requirements:

• Good standard of Maths and English
• Confident using databases and Microsoft Office tools such as Excel to generate and present reports.
• Experience of complex data analysis and using data for decision making
• Can demonstrate excellent organisational and prioritisation skills
• Results driven and able to demonstrate a creative and innovative approach to problem solving
• Full UK driving licence with access to a vehicle

Desirable requirements:

• Experience working towards and delivering revenue targets
• Previous fundraising or sales experience
• Experience of working with volunteers
• Experience of supporter retention or engagement
• Experience delivering supporter journey's both online and offline

INTERVIEWS

Interviews for this role will aimed to be held week commencing 12th October 2026.

Download Job Description

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