Team Leader SIPP

Full job description

Our client are seeking an experienced Team Lead within their SIPP (Pensions) team - their aim is to maintain a high-quality administration service both in the Pension Accumulation and Decumulation phases, delivering exceptional service and support to our clients.

SIPP staff must adhere to the FCA’s Consumer Duty requirements, which incorporates and is not limited to the fair treatment of customers and Conduct Risk.

We are looking for an experienced and detail orientated Team Leader to join our SSAS and SIPP Administration team.

What does a Team Leader do?

The role of the Team Leader is to process all aspect of bespoke SIPP and SSAS administration, in a professional and team orientated manner while acting as technical support to the team, SIPP and SSAS clients and financial advisers.

You would have line management of administrators of varying grades and levels of experience within the team and support the CEO with the development of client centric processes and procedures which drive efficiency and consistent high standards of service

Your responsibilities include but will not be limited to:

Assisting the team in providing a quality and efficient service to all clients when processing new business and ongoing servicing to deliver fair outcomes

Inputting client data into Platinum when setting up new plans or schemes and maintaining the data throughout the lifetime of the lifecycle

Setting up of designated bank accounts with Bank of Scotland via the iSite platform

Accurate and timely crystallising of pension benefits and making pension commencement lump sum and/or income payments

Ability to apply the correct tax codes to income payments being made

Recognising the various transitional protections that can apply to a plan and ensuring that the correct Lifetime Allowance is applied when benefits are crystallised, or retrospectively

Reporting and arranging settlement of Lifetime Allowance charges via HMRC’s online services

Creating contributions within Platinum and issuing Contribution Payment Certificates when cleared

Processing paperwork in relation to transfers in from both defined benefit and money purchase schemes and applying in-specie transfers in

Processing paperwork in relation to cash and in-specie transfers out, ensuring appropriate checks are made of the receiving scheme before assets or cash funds are released

Purchasing and selling assets that are as set within the firm’s permitted investments list accurately and within the business defined timeframe

Creating payments using the Bank of Scotland’s iSite and Corporate Online systems

Provide technical support and guidance on a wide range of HMRC and FCA permitted investments

Perform annual appraisals, KPIs, one to ones and other individual and team meetings as and when required. Undertake performance Management of the team.

Monitor and manage incoming and outgoing emails from both a technical and organisational perspective

Provide individual and team technical and administration training

Who are we looking for?

Extensive experience of administration experience within the SIPP and SSAS industry

Ideally the successful candidate would have previous line management/leadership experience

Experience of having worked within an independent trustee environment an advantage.

Microsoft suite experience including, Excel, Word, Outlook to a high standard plus Nitro and Adobe

Familiarisation of the following systems an advantage:

Delta’s Platinum programme.

Bank of Scotland’s iSite and Corporate Banking Online platform/banking systems.

SharePoint

volume by Watermark Technologies

Ability to communicate effectively and professionally with internal & external clients in a variety of mediums including in writing, face to face and verbally over the phone

Ability to provide clear technical support and service in a timely fashion

Ability to recognise when to escalate/refer client issues/queries to the CEO

Take the initiative to propose enhancements to current processes and procedures to further improve the client experience and efficiencies

Flexible, pro-active, willingness to co-operate and support others, showing initiative, team as well as personal commitment

Work collaboratively with colleagues within Punter Southall SIPP and the wider Punter Southall Group

Act as a positive role model to the team

What’s in it for you?

Private Medical Insurance with rewards for yourself with discounted rates for your family members

Competitive Company Pension Scheme

Access to several employee discounted schemes to suit your lifestyle including but not limited to:

Private dental insurance

Electric Vehicle Salary Sacrifice Scheme

Cycle to Work scheme

Comprehensive Europe and Worldwide Travel Insurance

Medical Cash Plan

Gym memberships

Access to 24/7 GP service for you and your family

25 days holiday with the option to purchase more

Job Particulars

Job Title

Team Leader SIPP and SSAS Administration

Location

Edinburgh, City of Edinburgh, United Kingdom