Technical Administrator customer service

TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE

Staines Office-Based Full-Time

£25,000 - £26,000 per annum

Monday - Friday

Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers?

Our client is a well-established company and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team.

This is a varied and rewarding role where no two days are the same. You'll play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly.

A Role at the Heart of Technology

Technology is a key part of this position. You'll use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential.

You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI).

Experience using AI platforms such as ChatGPT and Google Gemini would be highly advantageous. You'll also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working.

What You'll Be Doing

Your responsibilities will be varied and may include:

Providing professional and friendly customer service and technical support

Managing customer enquiries and helping to resolve queries efficiently

Coordinating installations, customer training and appointments

Processing and managing customer orders

Monitoring stock levels and assisting with stock management

Supporting the wider team with administrative and organisational tasks

Helping deliver customer training and demonstrations

Assisting with marketing activities and communications

Using technology and AI tools to improve efficiency and support day-to-day operations

Working closely with colleagues across the business to ensure customers receive an excellent experience

Who We're Looking For

We're looking for someone who is:

Enthusiastic, proactive and organised

Confident communicating with customers and colleagues

Comfortable working across multiple tasks and priorities

Naturally curious about technology and keen to learn

Confident using Microsoft Office and everyday digital applications

Interested in AI and emerging technologies

A good problem-solver who enjoys finding practical solutions

Professional, approachable and customer-focused

A strong team player who is happy to get stuck in and take responsibility

Motivated to develop their knowledge and career within a technology-focused organisation

Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important.

Why Join?

This is an excellent opportunity for someone who wants more than a traditional administration role.

You'll become an important member of a growing organisation, gaining hands-on experience across technology, customer service, administration, AI, training and marketing.

With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long-term career within a forward-thinking organisation.

If you're bright, personable, technically curious and ready for a varied role where you can make a real contribution, we'd love to hear from you.

Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually.

We ask that you apply online initially and not call the office.

If your application is successful, we will call you within 7 days of receipt.