Technical Sales and Service Coordinator

SF Partners are supporting an established Shrewsbury SW1 based business that are looking to recruit a Technical Sales and Service Coordinator on a permanent basis.

Salary: £35,000-£45,000 Working pattern: full time site based

We are seeking an experienced Technical Sales and Service Co-Ordinator to provide professional support to customers and internal departments throughout the sales and service process. The successful candidate will have previous experience in a similar role, the ability to interpret technical drawings, and a proven track record of providing technical advice, coordinating appointments, resolving customer issues, and arranging collections and deliveries. Proficiency in SAP is essential.

Key Responsibilities

• Respond promptly and professionally to customer enquiries, providing accurate technical and product information.
• Read, interpret and apply technical drawings, specifications and associated documentation.
• Advise customers on appropriate products, services and technical solutions in accordance with their requirements.
• Prepare, process and follow up quotations, orders and service-related documentation.
• Arrange and co-ordinate customer appointments, site visits, installations, inspections and service callouts.
• Arrange the collection and delivery of products, equipment and materials in liaison with customers, drivers, suppliers and relevant internal departments.
• Monitor orders and service requests, providing customers with timely updates regarding progress, delivery schedules and any changes.
• Investigate and resolve customer queries and service issues efficiently, escalating complex matters where appropriate.
• Maintain accurate customer, order, delivery and service records within SAP and other relevant business systems.
• Work collaboratively with the sales, service, warehouse, transport and technical teams to ensure the efficient operation of day-to-day activities.
• Provide support with stock management, returns, warranty claims and after-sales service processes as required.
• Ensure that all activities are conducted in accordance with company procedures, regulatory requirements and established customer service

Desirable Experience

• Experience within an engineering, manufacturing, construction, industrial or other technical environment.
• Experience coordinating deliveries, collections, installations or field-service activities.
• Familiarity with quotations, purchase orders, sales orders, returns and warranty processes.
• A relevant technical qualification or industry-specific training