Technical Support Agent - Leeds

About the Role

Our client is actively searching for a skilled Technical Support Agent to join their established team in Leeds . This role is critical in providing first-line technical assistance and troubleshooting to our diverse customer base. You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal disruption to our users. Working from our Leeds office, you will collaborate with a dedicated technical team, sharing knowledge and best practices. This is an excellent opportunity for an IT-savvy individual looking to grow their career in a supportive and innovative environment.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues according to established procedures.
• Escalate complex technical problems to senior support tiers or specialized teams.
• Maintain detailed and accurate records of support requests and resolutions in the helpdesk software .
• Contribute to the creation and maintenance of a knowledge base for common technical issues.

Requirements

• Proven experience in a technical support or IT helpdesk role.
• Strong understanding of operating systems, networking concepts, and common software applications.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Proficient communication skills, both written and verbal.
• Ability to work independently and as part of a team in a structured office setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for IT certifications and continued learning.
• A structured career path within the technical support division.
• A dynamic and engaging work environment in Leeds .