Technical Support Agent

About the Role

Our client seeks a skilled Technical Support Agent to provide frontline assistance to their user base in Bradford . You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal downtime for users. This role requires a strong understanding of IT systems and excellent communication skills to guide users through troubleshooting steps effectively, contributing to the smooth operation of technological services.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and networks.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes and provide clear instructions.
• Install, modify, and repair computer hardware and software.
• Manage and maintain IT inventory and assets.
• Escalate complex issues to the appropriate internal teams or external vendors.

Requirements

• Proven experience as a Technical Support or similar IT role.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Familiarity with remote support tools and ticketing systems is beneficial.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer-facing skills, based in Bradford .
• Relevant certifications (e.g., CompTIA A+) are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work within a growing technology company.
• Training and development opportunities.
• Supportive team environment and on-site facilities.
• Career progression prospects within the IT department.