Technical Support Analyst

About the Role

Our client is seeking a knowledgeable and proactive Technical Support Analyst to join their IT department in Reading . This role is crucial for providing advanced technical assistance to internal users, ensuring the seamless operation of all IT infrastructure. You will diagnose and resolve complex technical issues, manage IT support requests, and contribute to the maintenance and improvement of IT systems. This is an excellent opportunity for a skilled IT professional looking to advance their career in a challenging and rewarding environment within Reading .

Key Responsibilities

• Provide expert-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex technical issues, documenting solutions and workarounds.
• Manage IT support tickets, prioritizing urgent requests and ensuring timely resolution.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Develop and maintain IT documentation, including user guides and knowledge base articles.
• Collaborate with other IT teams to implement system upgrades and new technologies.

Requirements

• Proven experience as a Technical Support Analyst or similar role.
• In-depth knowledge of operating systems (Windows/macOS), networking, and common software applications.
• Experience with IT support ticketing systems and remote support tools.
• Strong analytical and problem-solving skills, with a methodical approach.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work with cutting-edge technology.
• Comprehensive training and professional development programs.
• Generous holiday allowance and company benefits.
• Supportive team environment based in Reading .