Technical Support Analyst

About the Role

Our client is seeking a skilled Technical Support Analyst to provide expert assistance to users facing technical challenges in Manchester . This role is crucial for ensuring the smooth operation of our IT infrastructure and supporting our internal teams. You will diagnose and resolve hardware, software, and network issues, offering clear and concise guidance to end-users. This is an exciting opportunity for a technically adept individual to join a forward-thinking company and contribute to its technological success, working remotely with a focus on delivering timely and effective technical solutions.

Key Responsibilities

• Provide first and second-line technical support to users, troubleshooting hardware, software, and network issues.
• Diagnose and resolve technical problems promptly, documenting solutions and workarounds.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with user account management, access permissions, and password resets.
• Create and maintain technical documentation, user guides, and FAQs.
• Collaborate with IT management on system upgrades and new technology implementations.

Requirements

• Experience in an IT support or helpdesk role, with a strong understanding of operating systems and network protocols.
• Proficiency in troubleshooting common hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills, capable of explaining technical concepts clearly.
• Familiarity with remote support tools and practices is essential.

Benefits

• Competitive salary and opportunities for salary reviews based on performance.
• Fully remote working arrangement, offering excellent work-life balance.
• Comprehensive benefits package including health insurance.
• Access to continuous learning and professional development courses.
• A dynamic and supportive work environment with a focus on technological innovation in Manchester .