Technical Support Representative

About the Role

Our client is actively searching for a skilled Technical Support Representative to join their dedicated team based in Reading . This crucial role involves providing expert technical assistance to customers, diagnosing and resolving a wide array of technical issues related to software and hardware. You will be the go-to person for customers needing help to get the most out of our products. Working within a modern office setting in Reading , you'll be part of a supportive and technically proficient team that values innovation and excellent customer outcomes, contributing to a culture of continuous learning and problem-solving.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries under pressure, either in person, via telephone, or email.
• Diagnose and resolve technical hardware and software issues, including installation, configuration, and troubleshooting.
• Walk customers through problem-solving processes and document technical issues and solutions.
• Escalate unresolved issues to the appropriate internal team for resolution.

Requirements

• Proven experience in a Technical Support role or similar IT support function.
• Strong knowledge of computer hardware, software, and network protocols .
• Ability to effectively troubleshoot and diagnose technical problems.
• Excellent communication and customer-handling skills.
• Experience with remote desktop applications and help desk software.

Benefits

• Competitive salary based on experience.
• Opportunities for training and certifications in advanced IT skills.
• Comprehensive benefits package including health and dental insurance.
• Generous holiday allowance and company pension scheme.
• A collaborative and technically stimulating work environment in Reading .