Technology Adoption Support Advisor

This role has a starting salary of £48,698 per annum, based on a 36 hour working week. This is a fixed term contract until 31/03/2027, with the possibility of extension subject to ongoing Made Smarter Adoption funding into 2027/28 and beyond.

We are looking for an organised and proactive professional with a strong interest in digital systems, technology, and how they can be applied in real-world industrial settings. If you enjoy working with data, systems, and insight, and supporting others to navigate and adopt new ways of working, this could be the role for you.

This is a unique opportunity help to shape Surrey's economy and the wider South East region by supporting manufacturing businesses to adopt digital technology and improve their performance.

This role will work remotely, with occasional travel across the South East region to support programme activity and stakeholder engagement.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependants leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping

A chance to make a real difference to the lives of our residentsAbout the Team

The Economy and Growth team drives sustainable economic development across Surrey, supporting over 110,000 businesses and contributing £50 billion annually to the UK economy. We work with major employers such as Amazon, McLaren, and Samsung to strengthen the region's competitiveness.

Surrey County Council leads the Made Smarter Adoption Programme in the South East, helping manufacturing SMEs adopt Industrial Digital Technologies (IDTs) such as automation, data systems, and digital tools.

About the Role

As a Technology Adoption Support Advisor, you will play a key role in supporting the delivery of the Made Smarter South East programme, helping manufacturing SMEs access a coordinated and effective service as they explore and implement digital technologies.

Working alongside Technology Adoption Specialists (TASs), you will provide research, insight, and operational support that underpins successful engagement with businesses. This includes contributing to early-stage diagnostics, gathering information on technologies and suppliers, and ensuring that activity is well-prepared, accurately recorded, and followed through.

You will also support the wider delivery of the programme by helping to maintain a strong pipeline, assisting with grant processes, and contributing to reporting and stakeholder engagement. Through this, you will enable smooth, high-quality delivery across a complex, multi-partner programme operating throughout the South East.

While TASs lead on direct advisory work with businesses, your role is critical in ensuring they have the information, structure, and support needed to deliver effectively. In doing so, you will gain valuable exposure to digital transformation in manufacturing and broader programme delivery practices, while contributing to tangible outcomes for businesses and the regional economy.

Your Application

To be considered for shortlisting, your application must clearly evidence the following skills, experience, and align with our :

Experience using or supporting digital systems or tools (e.g. CRM platforms, data systems, ERP, or similar), and confidence working in a technology-enabled environment A strong interest in manufacturing, engineering, or industrial settings, or an understanding of how technology can be applied to improve business performance Strong research and analytical skills, with the ability to interpret information and present clear, practical insights Excellent organisation and attention to detail, particularly when managing data, processes, or reporting requirements The ability to work collaboratively, supporting colleagues and contributing to shared outcomes in a structured delivery environmentWe are particularly interested in candidates who can demonstrate how they have used systems, data, or technology to support processes, improve outcomes, or help others adopt new ways of working.

To apply, we request that you submit a CV and you will be asked the following questions:

Describe a time you conducted research on a digital system, technology, or tool. How did you use this insight to support a decision, recommendation, or improvement? Outline your experience supporting operational processes or workflows that involve digital systems, platforms, or data. What tools did you use and what was your role?

An SME manufacturing business is hesitant to adopt a new digital tool due to cost concerns and lack of confidence. How would you support them at an early stage? Give an example of how you ensured accuracy and organisation when working with data, systems, or reporting requirements. What steps did you take? Describe a situation where you supported colleagues or stakeholders to adopt a new system, process, or way of working. What approach did you take?Before submitting your application, we recommend you read the job description & Our .

Our Commitment

We are a Disability Confident employer. If you have shared a disability on your application and meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we are committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to help build a workplace where everyone belongs