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Telecom Field Service Engineer
- sheffield, south yorkshire, S1 1DZ, United Kingdom
- Permanent·On-site
- Full time
- £45,000 - £45,000 Per Annum
Job Description
About the Role
Our client is seeking a dedicated Telecom Field Service Engineer to provide on-site technical support and maintenance for telecommunications equipment in and around Sheffield . This hands-on role involves travelling to customer sites to install, commission, troubleshoot, and repair a range of telecom systems. You will be the face of the company for many clients, ensuring their satisfaction through efficient and professional service delivery. This is an ideal position for a technically proficient individual who enjoys problem-solving and working independently in the field.
Key Responsibilities
- Install, configure, and commission telecommunications equipment at customer locations.
- Perform routine maintenance and preventative checks on network infrastructure and hardware.
- Diagnose and resolve hardware and software faults, ensuring minimal downtime for clients.
- Respond to service calls and emergency repair requests in a timely and efficient manner.
- Provide technical support and guidance to customers on equipment usage and basic troubleshooting.
- Maintain accurate service reports, inventory logs, and customer interaction records.
Requirements
- Proven experience as a Field Service Engineer or in a similar hands-on technical support role within the telecommunications industry.
- Strong knowledge of telecommunications hardware, including routers, switches, fibre optics, and related cabling.
- Proficiency with diagnostic tools and testing equipment.
- Excellent customer service and communication skills, with the ability to explain technical issues clearly.
- A valid UK driving license and the willingness to travel extensively within the Sheffield area.
Benefits
- Competitive starting salary with opportunities for overtime pay.
- Company vehicle, fuel card, and tools provided for field duties.
- Comprehensive health insurance and paid time off.
- On-the-job training and opportunities to gain new certifications.
- A dynamic role with the chance to interact with diverse clients and technologies.