Telecoms Business Analyst

About the Role

Our client is seeking a sharp and analytical Telecoms Business Analyst to support their strategic initiatives in Plymouth, Devon . This role bridges the gap between business needs and technical solutions within the telecommunications sector. You will be responsible for gathering and documenting business requirements, analysing processes, and translating them into functional specifications for IT and network development teams. Your insights will be crucial in driving improvements to services, operational efficiency, and customer satisfaction. Join a forward-thinking company making strides in the telecom industry.

Key Responsibilities

• Elicit, analyse, document, and manage business requirements from stakeholders across various departments.
• Translate business needs into clear and concise functional specifications, user stories, and process flows.
• Collaborate closely with development, engineering, and testing teams to ensure accurate implementation of requirements.
• Conduct gap analysis and propose solutions to enhance existing business processes and systems.
• Facilitate workshops and meetings with stakeholders to gather feedback and validate requirements.
• Support user acceptance testing (UAT) and contribute to system training materials.

Requirements

• Proven experience as a Business Analyst , preferably within the telecommunications industry.
• Strong understanding of business analysis tools and techniques (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in requirements management tools and techniques.
• Effective communication and interpersonal skills, with the ability to engage with both technical and non-technical audiences.
• Experience in analysing data and process improvements is a significant advantage.

Benefits

• Competitive salary and annual performance review.
• Comprehensive private medical insurance and dental care.
• Generous annual leave entitlement.
• Support for professional development and relevant training courses.
• A collaborative and supportive team culture within a growing organisation.